MK
Systems of Japan increased revenue while cutting down service cancellation to
near zero by introducing its own bot-library Sep 2021
In short
– - - The Japanese SaaS provider released a set of
software robots (BOTS) around their SaaS solution
- - In six months, 8% of their existing subscribers
signed up for the new bot library service
- - Revenue increase is around 2% so far
- - More significantly they have learned that
bot-library will potentially eliminate service cancellation
MK System and its SHALOM SaaS Solution - - Provider of a SaaS solution specific to Japan’s
Labor and Social Welfare attorneys’ offices
- - 5,000 subscribers nationwide
- - https://www.mks.jp/company/
Launching the Bot Library project
- - MK System discovered that several RPA venders
are automating business processes around their SaaS solution at their
subscribers.
- - They have decided to release their own ‘bots’
after identifying 20 commonly conducted manual processes among their
subscribers
- - They selected ARGOS Low-code as its bot-library
platform and invested 4 months to learn the tool and to build 20 software
robots
- - The 20 bots were released in April 2021
- - By September, over 300 subscribers added the new
bot-library to their original subscription plan
- - Almost all 300 bot-library subscribers said that
they are going to renew their service next year
Why ARGOS Low-code was chosen 1. Architecture
- - Easy separation between development (STU) and
deployment (PAM) environment
- - Centralized enterprise-grade multi-tenancy
support by Supervisor
- o Security
- o Governance
- o Scalability
2. Bot reseller friendly license scheme
- - End-users can just pay license for PAM
- - Copyrights of the Bots belong to bot developer
(MK System)
- - Volume discount
- - Activation time flexibility
Expansion Potentials - - MK System is now expanding their bot-library to
capture end-user specific business processes --- common processes vs. house
processes
Summary - - SaaS providers is at the best position to
develop and release RPA bots around their own SaaS solutions
- - The bot-library around the SaaS solution will
increase revenue and eliminates churn
- - ARGOS Low-code platform fits best to conduct the
bot-library business by SaaS provider because of its architecture and license
philosophy
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